1 of 1 Temporary TCP/IP Jobs in the East of England

Agreement. Provide 1st line technical support and call logging services to the school. Report and manage any incident that requires the services of a third-party organisation. Monitor / manage call queues to ensure that support calls are escalated and resolved within agreed SLAs. Action any asset change in compliance with the Change Control Procedure. Complete additional … ad hoc project work, as required. Assist the Network Manager / Senior IT Technician by carrying out reasonable requests for additional duties as and when required. Make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. Maintain a clean and tidy working area at all times. Required Skills & Qualifications: Good working … knowledge of Microsoft Desktop Operating Systems and applications. Good working knowledge of Active Directory and Group Policy. Understanding of TCP / IP, DNS, DHCP, and VLANs. Experience using a helpdesk management system and working to SLAs. At least two years’ experience within the education sector. Excellent interpersonal and communication skills, with the ability to More ❯