Elevation Recruitment Group are looking for an experienced 2ndLine Support Engineer to join our client, a Managed Service Provider (MSP) team on a contract basis. You will provide advanced technical support to our clients, ensuring timely resolution of escalated issues and maintaining high service standards. This role is due to growth, and you need … is a hybrid position, and there will be times when you’ll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2ndLine Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software … 3rd Line engineers and vendors for complex issues. Provide feedback to improve processes and service delivery. Skills & Experience required: At least 2 years proven experience in a 2ndLine support role within an MSP environment. Strong knowledge of: Windows Server Virtual Environments (VMWare) SQL Server MS Windows Networking LAN, WAN, VPN and Wireless Active Directory More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Parkinson Lee
Elevation Recruitment Group are looking for an experienced 2ndLine Support Engineer to join our client, a Managed Service Provider (MSP) team on a contract basis. You will provide advanced technical support to our clients, ensuring timely resolution of escalated issues and maintaining high service standards. This role is due to growth, and you need … is a hybrid position, and there will be times when you'll need to provide on-site support from the Chesterfield office or at customer sites. Responsibilities of the 2ndLine Support Engineer: Incident & Problem Management: Handle escalated tickets from 1st Line support and resolve complex technical issues. Diagnose and troubleshoot hardware, software … 3rd Line engineers and vendors for complex issues. Provide feedback to improve processes and service delivery. Skills & Experience required: At least 2 years proven experience in a 2ndLine support role within an MSP environment. Strong knowledge of: Windows Server Virtual Environments (VMWare) SQL Server MS Windows Networking LAN, WAN, VPN and Wireless Active Directory More ❯
Elevation Recruitment Group are looking for an experienced 2ndLine Support Engineer to join our client, a Managed Service Provider (MSP) team on a contract basis. You will provide advanced technical support to our clients, ensuring timely resolution of escalated issues and maintaining high service standards click apply for full job details More ❯