progress *To facilitate discussion and secure universally agreed decisions on contentious issues within the context of working groups with representation from the seven Trusts within the WoEIN *To resolve conflict between organisations and individuals whose commitment is both to the Network and to their own organisation and colleagues *To present complex information verbally and in writing to the Digital More ❯
Job summary An exciting opportunity has arisen to join our Connect Team at The Royal Marsden NHS Foundation Trust. We are recruiting two Senior Configuration Analysts to support and enhance our Epic electronic patient record (EPR) system, working in partnership More ❯
Brentwood, Essex, United Kingdom Hybrid / WFH Options
Opus People Solutions Ltd
service requests, work on tasks to maintain and improve the ICT Service and support project-based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security … users across the organisation Respond to customer support requests in a timely fashion, meeting the relevant service levels and targets. Ensure all requests are accurately recorded. Where first contact resolution is not possible, ensure that the requests are passed to the appropriate teams. Own and manage customer requests through to resolution or delivery or work closely with colleagues … to pass requests on for resolution by staff with a different skill set, using existing processes and tools. Keep customers informed on the progress of their request. Responsible for keeping various inventory databases up to date Comply with ICT security and data protection and all relevant ICT policies and processes as required. Direct and attend with (where necessary) third More ❯
Hutton, Essex, United Kingdom Hybrid / WFH Options
Opus People Solutions Ltd
service requests, work on tasks to maintain and improve the ICT Service and support project-based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security … users across the organisation Respond to customer support requests in a timely fashion, meeting the relevant service levels and targets. Ensure all requests are accurately recorded. Where first contact resolution is not possible, ensure that the requests are passed to the appropriate teams. Own and manage customer requests through to resolution or delivery or work closely with colleagues … to pass requests on for resolution by staff with a different skill set, using existing processes and tools. Keep customers informed on the progress of their request. Responsible for keeping various inventory databases up to date Comply with ICT security and data protection and all relevant ICT policies and processes as required. Direct and attend with (where necessary) third More ❯