Service Designer / Business Analyst
- Hiring Organisation
- Connect2Hackney
- Location
- Hackney, London, United Kingdom
- Employment Type
- Temporary
- Salary
- GBP 490 - 500 Daily
major platform migrations. Shape AI & CCaaS Requirements: Translate citizen needs, user journeys, and operational pain points into clear functional specifications, user stories, decision trees, and procurement backlog items for modern CCaaS and conversational AI self-service tools. Root-Cause & Failure Demand Analysis: Lead collaborative workshops with front-line … demand methodologies. Exposure to CCaaS procurement frameworks, vendor selection, and AI integration models in public front-line services. Experience designing conversational flows and decision trees for chatbots and virtual assistants. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy. ...