2 of 2 Temporary Housing Management Jobs in England

design, configuration and continuous improvement of our key business applications. You will take a leading role in the development and effective use of our Housing Management System while acting as the bridge between business stakeholders and technical teams. This is a varied role combining technical support, business analysis … system implementation, reporting, testing and user training. Key Responsibilities Lead on third-line specialist support for our Housing Management System and other core business applications. Manage and support software upgrades, new system implementations and system enhancements. Gather and analyse business requirements, map processes and translate operational needs into ...

generation Contact Centre as a Service (CCaaS) and AI digital platform. Building on solid foundations already established in critical front-line areas such as Housing and Adult Social Care, you will uncover failure demand, optimise existing touchpoints, and define the future standard of resident customer experience. What … modern CCaaS and conversational AI self-service tools. Root-Cause & Failure Demand Analysis: Lead collaborative workshops with front-line teams (contact centre advisors, housing officers, triage teams) to address recurring contact drivers and model automated routing solutions. Agile Specification: Develop clear acceptance criteria, process flows, and backlogs consumable ...