4 of 4 Temporary ITIL Foundation Certificate Jobs in England

categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and procedures. Assign priorities based on ITIL best practice (Impact/Urgency) and determine if a First Line Fix is achievable before escalating to second-line support or third parties. Provide an exceptional level of customer … appropriate. Required Skills & Qualifications: Experience in a Customer Service Role, preferably in a technically diverse environment. Excellent telephone manner and a high standard of written English. Punctual and reliable. ITIL Foundation Certification (desirable). Operational knowledge and experience of working with call management systems. Experience with a service management framework (ITIL beneficial). Intermediate working knowledge of More ❯

reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL Foundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self More ❯

post as requested by his/her senior managers. Person Specification Qualifications and experience Essential Educated to a Degree Level/Equivalent Experience Relevant Specialist knowledge of Digital Development ITIL Foundation certified Microsoft 365 Certified: MS-900 Fundamentals Desirable Experience of working in the NHS Length of experience Essential Significant experience in a similar role, together with relevant … it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further … information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to More ❯

reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL Foundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self More ❯