2 of 2 Temporary Journey Map Jobs in England

providers, and the business, embedding a 'customer-first' mindset into the way IT services are designed, trained, and delivered. Key Responsibilities: Customer Experience & Journey Design: Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue. Design, document, and optimise … across the platform. Stakeholder & Business Engagement: Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders. Run workshops, journey mapping sessions, and user research activities. Collaborate with Service Owners, Product Owners, and Service Providers to embed CX into service design and operations. Support ...

advice and operational support to content authors and publishers The successful candidate will have previous experience in developing new web structures and web journey experiences, including journey mapping in a digital environment. Experience in using a Content Management System for web publishing and competency in writing ...