End user technology engineers are responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end … first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve Coach associates and share knowledge with team colleaguesDeployment of IT assets Receipt IT goods Image and issue IT Hardware Install software and maintain software portals Disposal old and faulty IT hardware Manage IT collectionsAsset … and configuration management Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas Verify the location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement)Change management Implement simple changes based on requests for change Apply change control procedures.Continual service improvement Implement policies and proposes More ❯
organisation of its type in the world. As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level. This varied hybrid role will be a mixture of home working and … to none. What can be better than saving or improving a life? Main duties of the job Responsibilities will include: Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly. Releasing and Deployment of new versions of software and coordination for underpinning technologies in relation … Service Validation & Testing working with the business and Quality Assurance. The ownership of transition into ongoing run for new and existing services including Early Life Support for the business, KnowledgeManagement - documentation & training for the Service Desk and IT Operations, along with necessary updates to Asset & Configuration Management resource, e.g. CMDB, ICT Asset list, License Management. Planning More ❯
insights into what good looks like and what’s the vision. Engineers will help on making sure the data is logged and make sure they get the right data.· Knowledgemanagement – withing the support stage, the agents have a knowledge bases which they can query to resolve customer queries. But this has not been very effective, so More ❯
