Compile, analyze, and present monthly KPIs by region (e.g., CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for process improvements through KPI analysis and customer ordermanagement data. Collaborate with the Supply Chain organization on KPI analysis related to order-to-cash flow, on-time shipment, and delivery performance, ensuring that Customer Service … insights contribute to improved supply chain outcomes. Provide actionable insights to leadership to enhance productivity, efficiency, and customer satisfaction. Process Management & Improvement Document, review, and optimize customer service operations and ordermanagement procedures. Partner with Supply Chain, Transport, and Warehouse teams to identify and implement improvements in order-to-cash processes and shipment reliability. Support knowledge … Act as a change agent to implement new ways of working, ensuring adoption and sustainability. Systems & Key User Responsibilities Salesforce Service Cloud CRM : Act as key user, ensuring case management, workflows, and dashboards are aligned with business processes. Provide first-line support, testing, training, and feedback to IT for enhancements. Distributor Portal : Support portal functionality, ensuring smooth access, orderMore ❯
Stockport, Greater Manchester, North West, United Kingdom
NMS Recruit
is a 3-4 month temporary role full time office, working 37 hours per week. As Service Contract Support Administrator you will provide efficient administrative support to the contract management team, ensuring smooth operation of sales processes from order entry to delivery. This role requires strong organisational skills, attention to detail, and hands-on experience with SAP for … ordermanagement, data entry, and reporting. Responsibilities Service Administration & Order Processing Process customer request for quotations, quote follow-up, order acknowledgment and accurately compile details/deliverables on completion of works through to invoicing. Maintain and update customer records, pricing, and cost information. Generate sales reports, forecasts, and KPI data from SAP for management review. … Track orders and liaise with internal departments to ensure timely fulfilment. Customer Service & Support Respond promptly to customer queries via phone and email. Provide order status updates, shipping information, and resolve delivery issues. Support the contract management team in preparing quotations, contracts, and tender documents. Coordination & Communication Liaise with production, logistics, and finance teams to coordinate orders. Ensure More ❯
in MRP Analysing and reporting on Backorders and Service Level every week Skills and experience: Experience with using MRP, 2 Years plus is essential 1 years experience in Purchase OrderManagement Strong verbal and written communication skills SAP, particularly the purchase order experience Previous Manufacturing and Inventory Management Experience Please note: We do not contact or More ❯
Tamworth, Staffordshire, West Midlands, United Kingdom
Oakley Recruitment
in MRP Analysing and reporting on Backorders and Service Level every week Skills and experience: Experience with using MRP, 2 Years plus is essential 1 years experience in Purchase OrderManagement Strong verbal and written communication skills SAP, particularly the purchase order experience Previous Manufacturing and Inventory Management Experience Please note: We do not contact or More ❯
Become a subject matter expert on the Cloud Marketplaces Procurement Programme and serve as a special Deal Desk advisor. Collaborate with internal stakeholders (Legal, Sales Ops, Finance, Revenue Assurance, OrderManagement, Credit, etc.) to align deal structures with our client, customer, and cloud partner requirements. Ensure marketplace transactions adhere to our client's revenue recognition policies and operational … guidelines. Monitor and evaluate opportunities for marketplace eligibility and communicate approval decisions to Sales and Partner Managers. Maintain Salesforce CRM data hygiene and support Power BI dashboard accuracy. Project Management Implement project plans and process improvements on Salesforce and associated applications. Track progress and manage product listings on Cloud Marketplaces. Draft and distribute regular communications to sales and managementMore ❯
Role: Administrator Pay: £13.00 ph + Commission opportunities after a successful probationary period Hours: Monday to Friday, 09:00 - 17:00 Location: Woolston, Warrington (WA1) Contract: Temporary to Permanent Are you seeking a new opportunity and eager to learn exciting More ❯