Delivery Manager
- Hiring Organisation
- Connect2Hackney
- Location
- Hackney, London, United Kingdom
- Employment Type
- Temporary
- Salary
- £500 - £550/day (umbrella)
including Adults & Children's Social Care, Housing & Homelessness, and Domestic Abuse case management. Leverage Next-Gen Tech: Implement modern contact center technologies, including Conversational AI (voicebots/chatbots), Robotic Process Automation (RPA) for legacy system bridging, and omnichannel CCaaS platforms. Empower & Coach Teams: Build and support multidisciplinary teams … Deep understanding of high-stakes front-door integrations (Social Care, Housing, Domestic Abuse). Hands-on knowledge of modern CCaaS platforms, AI/Conversational AI (chatbots/voicebots), and RPA integration techniques. Functional grasp of Resident Single Sign-On (SSO), Identity Management, CRM platforms, and API-led integration. ...