Data & Insight Analyst
- Hiring Organisation
- Connect2Hackney
- Location
- Hackney, London, United Kingdom
- Employment Type
- Temporary
- Salary
- £490 - £500/day (umbrella)
quantify call drivers, identify failure demand patterns, and establish reliable baseline volumes. Executive Dashboards: Design and maintain automated, user-friendly dashboards (Power BI/Looker Studio) to track IVR drop-offs, triage completion, channel shift, and repeat contact rates. Web & Digital Analytics: Configure analytics (GA4/Plausible) across LocalGov Drupal … merging and analysing disparate datasets, specifically parallel telephony/IVR performance logs and web traffic analytics. Strong experience building interactive dashboards using Power BI, Looker Studio, or Tableau. Deep functional understanding of core contact metrics, including First Contact Resolution (FCR), Repeat Contact Rate, Abandonment Rate, and Channel Shift ratios. Exceptional ...