1 of 1 Temporary Service Delivery Jobs in Kidlington

an EUD Engineer, you will be the backbone of our End User Device (EUD) services, ensuring that all devices are effectively managed throughout their lifecycle. Your technical knowledge and service acumen will be crucial in delivering top-notch ICT EUD services that meet our stringent Service Level Agreements (SLAs). Key Responsibilities: Provide expert technical EUD knowledge, fulfilling … service requests efficiently within agreed SLAs. Maintain accurate EUD asset data in line with SACM policy to optimise device utilisation. Manage the end-to-end lifecycle of devices-from evaluation to disposal-prioritising supportability and cost-effectiveness. Monitor and measure EUD service delivery operations, actively contributing to improvement plans. Ensure all service support documentation meets ITIL … V3 quality standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trend analysis to identify root causes and recommend lasting solutions. Support projects related to EUDs and assist the SACM team with asset and licence management. Essential Criteria: Strong More ❯