2 of 2 Temporary 2nd Line Support Jobs in Lancashire

2nd Line Support Analyst Manchester - 5 days in the office £33 per hour (inside IR35) Our client in Manchester is looking for 2nd line support analyst who will be responsible for all 2nd Line incident and service requests within their region. They will have a good understanding … of technology and demonstrate excellent customer service skills. Main duties and responsibilities: Manage and prioritise all 2nd line incidents and requests according to defined SLAs Act as an escalation point for 2nd Line support issues General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk More ❯

will also be monitoring the network management system to prevent future incidents occurring, alongside the other Service Desk and NOC teams. You will need to have solid technical support experience with knowledge of WAN technologies. You will also need experience of dealing with Internet Services – DSL, Ethernet, Firewalls, GPON, routing protocols. More ❯