Business Analyst
- Hiring Organisation
- Inventum Group
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £70.00 - £80.00 per hour
looking for a hands-on Business Analyst to accelerate discovery and process redesign across key order & customer agent journeys within their platform. About the Role If you're strong on process mapping, customer journeys, requirements definition and stakeholder alignment, this role gives you the autonomy to own capabilities … Responsibilities Own a set of capabilities from a wider capability heatmap - defining scope, gaps, dependencies and improvement opportunities. Lead discovery, mapping current-state processes, customer journeys, agent flows and root causes. Design robust future-state workflows, process maps, blueprints and edge-case handling. Produce high-quality PRDs, functional requirements ...