Service Desk Analyst
- Hiring Organisation
- Reed Technology
- Location
- Liverpool, Merseyside, North West, United Kingdom
- Employment Type
- Temporary, Work From Home
- Salary
- Up to £150 per day
support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites * Ensure regular ticket updates … Azure, SharePoint, Mimecast, Cloud Computing, Sophos * Workflow Co-ordination Experience * Excellent communication skills, both written and verbal * IT Related degree desired but not essential * ITIL foundation, MCP, MOS, MCSE, desired but not essential ...