Data & Insight Analyst
- Hiring Organisation
- Connect2Hackney
- Location
- Hackney, London, United Kingdom
- Employment Type
- Temporary
- Salary
- £490 - £500/day (umbrella)
Connect2Hackney, we connect exceptional interim talent directly with key council initiatives. We are currently recruiting a Data & Insight Analyst to support an ambitious transformation across our customer contact channels. Are you a data storyteller who can turn raw telephony logs and web analytics into clear, compelling evidence … digital contact platform. What You'll Be Doing Failure Demand Baselining: Interrogate telephony logs (ACD/CLI tracking), CRM cases, email queues, and complaints data to quantify call drivers, identify failure demand patterns, and establish reliable baseline volumes. Executive Dashboards: Design and maintain automated, user-friendly dashboards (Power ...