2 of 2 Temporary ITSM Jobs in London

device management tools. The ability to prioritise workloads and manage multiple tasks effectively. Excellent communication and customer service skills. Experience working with IT service management processes such as ITIL. The ability to work independently and collaboratively within a team. To apply for the IT Support Officer position, please submit your ...

self-service portal Troubleshoot and resolve hardware, software, account and mobile device issues Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system Escalate more complex issues to the appropriate IT teams Support Windows 11 and Android devices Administer and troubleshoot user accounts … Good working knowledge of Windows 11 and Android Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager Experience using an ITSM or ticketing system Experience with remote support tools such as RDP, TeamViewer or LogMeIn An understanding of ITIL processes. ITIL certification would be useful ...