ID, Purview, Teams, SharePoint). Drive resilience, disaster recovery, backup, high-availability design. Provide 3rd line escalation for complex infra/EUC issues. Lead national projects, e.g., Meraki rollouts, Windows 11 migration, Intune uplift. Produce technical documentation and support ISO 27001 compliance. Share knowledge across IT, bridging service desk and technical teams. The tech you'll touch MicrosoftMore ❯
and asset inventory. Assist with system upgrades and IT projects. Liaise with external vendors when needed. Skills & Experience Needed: Previous experience in IT support or administration. Strong knowledge of Windows OS and Microsoft Office. Basic understanding of networking and IT infrastructure. Excellent communication and problem-solving skills. Ability to work independently and manage multiple tasks. A proactive, customer-focused More ❯
non-technical stakeholders by simplifying complex IT concepts WHO YOU ARE: 1–2 years of IT experience in a customer-facing support role Skilled in supporting both macOS and Windows Experienced with Okta and/or other enterprise SaaS tools and systems (e.g., SSO, device management, collaboration platforms) Strong understanding of networking fundamentals (WiFi, LAN, WAN, DHCP, DNS) Analytical More ❯
