Team Lead
- Hiring Organisation
- Manpower
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Temporary
- Salary
- Up to £14.60 per hour
effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each … Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily/weekly/monthly reporting to Operations ...