Business Analyst
- Hiring Organisation
- Inventum Group
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £70.00 - £80.00 per hour
journeys, agent flows and root causes. Design robust future-state workflows, process maps, blueprints and edge-case handling. Produce high-quality PRDs, functional requirements, user stories, acceptance criteria and detailed business rules. Align … stakeholders across Product, Engineering, Ops, Analytics and connected programmes. Host workshops to refine scope, risks, assumptions and success metrics. Support delivery teams through build, UAT and launch readiness. Track and measure improvements across efficiency, quality, customer experience and agent experience. Qualifications Proven experience as a Business Analyst owning ...