Service Desk Analyst
- Hiring Organisation
- Reed Technology
- Location
- Liverpool, Merseyside, North West, United Kingdom
- Employment Type
- Temporary, Work From Home
- Salary
- Up to £150 per day
Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required: Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities … Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms ...