ITIL Problem Manager
- Hiring Organisation
- Network IT
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
- Employment Type
- Temporary
- Salary
- £450 - £700/day
communication expertise, work with technical resolver teams to fault-find complex issues and drive through to resolution. Conduct in-depth fact finding and trend analysis across Incident Management to identify underlying issues and reoccurring incidents. Using Problem Management skills to establish the root cause and direct technical teams … Foundation qualified Knowledge of Service Management Tooling Proven IT background, working in a technical Service Management environment Excellent knowledge MS Office 365 Data Analysis skills Drive Continual Service Improvement and Risk plans Experience of working on a large and complex IT estate Proven ability to negotiate ...