3 of 3 Temporary Microsoft Jobs in the North West

role. We need someone who can personally build and embed resource management and capacity planning capability using Azure DevOps (ADO) and/or Microsoft Planner, creating the tooling, processes and reporting needed to provide a clear view of demand, capacity, resource utilisation and delivery priorities. You'll work closely … train teams to use the tooling and processes effectively. We're looking for experience in: Hands-on Azure DevOps (ADO) and/or Microsoft Planner Building resource and capacity management solutions Resource forecasting, demand management and utilisation Creating portfolio planning and reporting capability from scratch Power BI dashboards ...

users. Key Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting users across Microsoft 365, Windows and mobile technologies Managing user accounts and Active Directory administration Working closely with colleagues to escalate and resolve technical issues Updating tickets accurately … working to agreed SLAs Skills & Experience Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively ...

telephone, email and face-to-face. Logging, managing and resolving incidents and service requests through their ticketing system. Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals. Supporting the full user lifecycle, including new starters, leavers, access changes and account administration. Configuring and supporting … proactive approach, with the confidence to take ownership and work independently. Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks. Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange. Experience supporting Android and iOS devices. Experience using a service desk/ticketing system A working knowledge ...