2 of 2 Temporary User Experience Jobs in the North West

Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what … needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding business needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition … stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider team. Skills: Previous experience working as a Service Desk Manager/Service delivery role Come from a technical and operations background Great People management skills – excel in conflict and difficult situations ITIL V4 More ❯

align with build standards and meet automation and orchestration standards while maintaining audit and license compliance. Identify new cost-effective technologies with architecture to drive and enhance the improved user experience and automation of end-user processes. Provide out of hours cover, standby, or call-out support as required. Required Skills & Qualifications: Proficiency in supporting Windows Server … Proficiency in Microsoft Entra ID, Single Sign-On capabilities (ADFS, MS Entra SSO), and Hybrid Exchange On Premise. Proficient in managing M365 (including Exchange Online, OneDrive, MS Teams). Experience in PKI Management, managing Email Gateways (Proofpoint), and Windows File Services. Experience in PowerShell administrative scripting. Familiarity with operating ITIL processes and standards. Knowledge of virtualization platforms and More ❯