North Cumbria Integrated Care NHS Foundation Trust
to learn and the ability to maintain high levels of performance whilst working in what can be a high pressure environment. Although not essential a knowledge of ITIL, MicrosoftWindows, Office and Active Directory would be advantageous, however appropriate training will be provided. You must have a flexible approach to your work whilst at the same time being methodical More ❯
integrated into classroom practice What We're Looking For: Previous experience in an IT support or technician role (preferably within a school or educational setting) Strong technical knowledge of Windows operating systems, Microsoft 365, and general network maintenance Excellent problem-solving and communication skills A proactive, organised approach with strong attention to detail A valid enhanced DBS (or willingness More ❯
First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL … practices Knowledge of O365, Windows, SharePoint More ❯
