IT Service Desk Analyst
- Hiring Organisation
- Reed Technology
- Location
- Liverpool, Merseyside, North West, United Kingdom
- Employment Type
- Temporary
- Salary
- Up to £150 per day
Responsibilities Providing IT support via phone, email and ticketing systems Logging, troubleshooting and resolving incidents and service requests Supporting users across Microsoft 365, Windows and mobile technologies Managing user accounts and Active Directory administration Working closely with colleagues to escalate and resolve technical issues Updating tickets accurately and working … agreed SLAs Skills & Experience Previous experience within an IT Service Desk or IT Support role Strong knowledge of Microsoft 365, Active Directory and Windows environments Experience using an ITSM tool, ideally ServiceNow Excellent customer service and communication skills Ability to prioritise workloads and work effectively in a fast-paced ...