Customer support
- Hiring Organisation
- Macildowie Recruitment and Retention
- Location
- Nottingham, Nottinghamshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £25,000 - £27,000 per annum
provide timely updates to customers. This role plays an important part in maintaining customer satisfaction, improving retention, and identifying recurring issues to support continuous service improvement. Key Responsibilities Handle inbound customer queries and complaints via phone, email, and other communication channels Diagnose and troubleshoot technical or product-related issues … technical or product-based services Knowledge of helpdesk systems, remote support tools, or diagnostic software Experience reporting customer feedback or service metrics Exposure to continuous improvement or service quality initiatives Qualifications Minimum secondary education required Further education or vocational training in Customer Service, Business ...