1 of 1 Temporary SaaS Jobs in Reading

phone & email of progress. Essential job functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding … what drives customer satisfaction. The technical professional we are looking for should have well-developed skills listed below: Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory); Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL More ❯