Service Desk Coordinator - Temporary Contract We're looking for a proactive and highly organised Service Desk Coordinator to join our clients Service Desk Operations team in Glasgow on a temporary contract until October 2026. You'll coordinate engineers' workloads, help deliver excellent customer service, and ensure targets are met. This role is ideal for someone who … enjoys problem-solving, multitasking, and working in a busy fast-paced service environment. This position is office-based and operates on a 4 on/4 off rolling shift pattern, providing a varied and dynamic work schedule. Key Responsibilities Organise and coordinate the engineering team's workload to ensure customer deadlines are met. Assist in achieving and maintaining customer … staff to manage day-to-day operations, schedules, and rotas. Coordinate procurement and scheduling of parts and spares. Liaise with the Systems team to ensure consistency and accuracy in servicemanagement processes. Contribute to team training, coaching, and coverage during absences. Support the delivery of continuous improvement initiatives within the Service Desk. Ensure compliance with company Quality More ❯
quality, reconciliations and reporting enablement; maintain interface contracts and runbooks. Controls, Risk & Compliance Embed SoD, Joiner-Mover-Leaver and GDPR controls; maintain audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/L3 coordination) Serve as functional SME and L3 escalation: triage complex issues and direct AMS/vendors to resolution. Maintain support models, runbooks and knowledge articles; track service KPIs and drive SIPs. Role Dimensions … hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT ServiceManagement (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing More ❯
quality, reconciliations and reporting enablement; maintain interface contracts and runbooks. Controls, Risk & Compliance Embed SoD, Joiner-Mover-Leaver and GDPR controls; maintain audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/L3 coordination) Serve as functional SME and L3 escalation: triage complex issues and direct AMS/vendors to resolution. Maintain support models, runbooks and knowledge articles; track service KPIs and drive SIPs. Role Dimensions … hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT ServiceManagement (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing More ❯
