2 of 2 Temporary Customer Insight Jobs in the South East

Were looking for a Customer Success Associate to support TRL Software during a maternity leave cover. In this role, youll help deliver exceptional customer support for our next-generation solutions in traffic, safety, and asset management. You will be the first point of contact for customer queries, providing timely and accurate support, managing training requests, and assisting … with quotations and subscriptions. Youll maintain accurate records in our CRM and Helpdesk systems, provide customer insights to inform decisions, and work closely with another Customer Success Associate and cross-functional teams (Sales, Product Management, Engineering). The successful candidate will work in a hybrid capacity, with one day per week based at TRLs headquarters in Wokingham. This … is a fixed-term role for approximately seven months. Key Responsibilities Respond to customer queries via phone, email, or chat Provide first-level support and troubleshooting and assistance Provide accurate product/service information and quotations for products and training Maintain internal customer data, licensing records, CRM (Salesforce) and HelpDesk Support order and subscription processing Inform customers about More ❯

days onsite The Digital Product Marketing Manager's challenge is to devise and implement strategies to craft web journeys that enhance client awareness, engagement, and acquisition. By leveraging customer insights, the goal is to deliver a meaningful and personalised client experience that boosts consideration, engagement, usage, loyalty, and advocacy across all client segments, ultimately positively impacting the bottom line. … to-end for marketing campaigns and baseline activities Collaborate with product managers/owners for new capabilities and enhancements to the AEM platform Analyse data and voice of the customer feedback and turn insights into future marketing and optimisation strategies including A/B and multi-variate testing The Candidate 5+years of experience working in a digital or related More ❯