2 of 2 Temporary Journey Map Jobs in the South East

role: Support the implementation of analysis and solution design activities across various services. Conduct statistical data research, customer journey mapping, and document work-streams and process flows. Compile trends, performance reports, and analyses to develop business-focused solutions and consolidate customer insight. Produce high-quality workshop outputs including ...

design activities, spanning a wide range of services. This role carries a broad range of responsibilities, including researching and analysing statistical data; customer journey mapping, designing and documenting work-streams and process flows; compiling trends, performance reports and analyses; developing business-focused solutions and consolidating customer insight. This … requirements through interviews, workshops, document reviews, surveys, site visits, business process analysis and workflow mapping. Identify opportunities to improve customer experience through customer journey mapping, resident engagement and service redesign activities. Analyse statistical and performance data to identify business issues, root causes and opportunities for service improvement. Research ...