1 of 1 Temporary Customer Service Jobs in South Wales

routine or complex IT faults. An excellent understanding of Microsoft Desktop Operating systems and applications including 365 technologies. Possess a clear understanding of IT Service Delivery and the timescales surrounding the resolution of raised issues. Desirable Microsoft Certified Desktop Support Technician. ITIL V4 Foundation. CompTIA A+. Knowledge of the … of IT policies and procedures including IT security and disaster recovery. ITSM tools e.g Ivanti Experience Essential Experience of Call Centre/Helpdesk/Service Desk or other telephone-based customer service. Experience of working in an IT Support environment. Experience of diagnosing PC hardware, operating systems, and … products. Provide low-level account administration via Active Directory. Demonstrable methodical approach to finding faults, diagnosing the cause, and implementing a resolution. Ability to service PCs such as replacing internal components. Excellent communication skills with the ability to convey complex technical concepts in plain language to a wide-ranging More ❯