2 of 2 Temporary ITIL Jobs in South Wales

Licence Manager and Inventory Manager, ensuring schedules, backups, and system health checks run smoothly. Process Improvement Reviewing and enhancing configuration data management, aligning with ITIL best practices. ServiceNow Tasks Handling Service Now task (via a ticket system), updating our CMDB, maintaining the Service Catalogue, testing new features and assisting Companies ...

1000+ users globally, answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practice * Logging incidents with our external 3rd party service providers * Assisting in updating the IT Support knowledge bank Logging calls into our ticket management ...