ICT Helpdesk Technician
- Hiring Organisation
- Adecco
- Location
- Bristol, United Kingdom
- Employment Type
- Temporary
- Salary
- £16.37/hour
technical knowledge. Escalate complex issues to the relevant technical teams or third-party suppliers. Support major incidents and service outages by gathering impact information and communicating updates. Maintain accurate records across relevant systems and identify recurring incidents to improve services. Assist with device lifecycle activities and follow information security protocols. Tools and Systems Used: Halo ITSM for managing incidents and service requests. Microsoft Configuration Manager (SCCM) for device management. Microsoft Azure and Intune for cloud-hosted services and device support. Active Directory for user account management. Knowledge, Skills, and Experience Required: Relevant qualification (e.g., NVQ Level ...