Corsham, Wiltshire, England, United Kingdom Hybrid/Remote Options
Context Recruitment Limited
Customer Service Representative - IT Services Corsham 10 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and servicedelivery excellence. You'll be part … of a supportive, dynamic team handling incident management, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external … stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain More ❯
NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
Job summary We are seeking an experienced and strategic Head of Operations to lead the operational delivery of the South West Secure Data Environment (SWSDE) . This regional initiative enables safe, ethical, and trusted access to health and care data for research and innovation across the South West. The postholder will provide senior operational leadership, ensuring that the SWSDE … This position requires an individual with excellent leadership, analytical, and communication skills who can manage sensitive and high-stakes discussions with senior stakeholders while maintaining a calm focus on delivery and service excellence. This is a delivery-focused and people-oriented role. It is suited to someone who thrives in complex environments, enjoys building systems that work … for success. Main duties of the job The post holder will: Provide operational leadership and management of the South West Secure Data Environment (SWSDE), ensuring effective end-to-end delivery of research workflows. Design, implement, and maintain robust operational processes supporting data access, governance, and researcher engagement. Coordinate cross-functional teams responsible for onboarding, data provisioning, governance checks, and More ❯
Deliver outstanding customer support for Docucare DCA printers. Supply paper according to a schedule and as requested. Troubleshoot and promptly resolve technical issues. Collaborate with team members to enhance servicedelivery and client satisfaction. Maintain detailed documentation of service requests and resolutions. Who You Are: Tech-Savvy: You have a strong understanding of printer technology, ideally with More ❯
Deliver outstanding customer support for Docucare DCA printers. Supply paper according to a schedule and as requested. Troubleshoot and promptly resolve technical issues. Collaborate with team members to enhance servicedelivery and client satisfaction. Maintain detailed documentation of service requests and resolutions. Who You Are: Tech-Savvy: You have a strong understanding of printer technology, ideally with More ❯
Bath, Avon, England, United Kingdom Hybrid/Remote Options
Helix7 Recruitment
structure, driving business growth, and delivering excellence through quality and relationships. Key Responsibilities Lead sales and business development , creating pipelines and securing new client relationships. Oversee account management , ensuring servicedelivery aligns with client expectations and business outcomes. Take ownership of tender and bid processes , from qualification through submission and presentation. Manage internal quality standards , supporting ISO … strengthens brand visibility and lead generation. Oversee supplier and asset management , maintaining effective commercial partnerships and resource tracking. Report directly to the Managing Director and collaborate with peers across delivery, product, and operations. About You Proven background in sales or account leadership within consultancy, technology, or digital services. Demonstrated ability to manage end-to-end client relationships , from prospecting More ❯
autonomy to ensure the successful transition from legacy systems to new digital services. This role is part of a fast-paced, iterative programme to build a user-centred digital service and achieve a successful transition from current systems (IRAS, HARP and TOPS). The programme will: connect processes for health and social care research in the UK; make the … plan, approve, set up, manage and complete research. This post is designed specifically to support and deliver the business change activity required to enable implementation of the new digital service What you'll do We're after someone who knows how to land change in the real world -- in messy, multi-agency, complex settings. You'll bring: A collaborative … Leads and the Chief Business Transformation Officer to review stakeholder impacts through agile development and provide data for readiness assessments. Engage and advise internal/external stakeholders on upcoming service, system and process changes, supporting effective planning and adoption. Work with the Communications & Engagement Manager to maintain the business change communications plan, drafting targeted content. Contribute to the development More ❯