ServiceNow Customer Experience Lead (UX)
- Hiring Organisation
- MORGAN PHILIPS UK LIMITED
- Location
- Stevenage, Hertfordshire, South East, United Kingdom
- Employment Type
- Temporary
- Salary
- £600 - £650 per day
Measurement, Insights & Continuous Improvement Define and own UX metrics including CSAT, CES, NPS, adoption, deflection, and experience indicators. Use data, feedback, and ServiceNow Performance Analytics to identify pain points and improvement opportunities. Drive a continuous improvement backlog focused on user experience and value outcomes. Benchmark UX maturity against industry best ...