3 of 3 Temporary Incident Management Jobs in the Thames Valley

recurrence and continually improving the reliability, stability and performance of IT products and services.Working collaboratively with technical teams, including Infrastructure, Application Engineering and Major Incident Management, you will lead and drive complex technical investigations through to resolution. You must be able to translate complex technical findings into clear … investigations to accelerate root cause identification, implement effective corrective actions and minimise the risk of recurring incidents. Responsibilities Provide professional, integrated and effective Problem Management to customers and internal delivery teams in accordance with our ISO accredited policies and processes. They have considerable knowledge and a full understanding ...

including TCP/IP, DNS, DHCP, Wi-Fi and VPN. Basic understanding of Windows Server and file and print services. Familiarity with ITIL processes, incident management, SLAs and ITSM tools such as ServiceNow. Excellent communication and customer service skills, with confidence supporting senior and VIP users. Must hold ...

Active SC required (Transferrable) Roles & Responsibilities: Configuring routers and switches in line with the design documents (IP data perspective). Onboarding devices onto network management platform. Racking and staking relevant devices in Data Centres. Attending internal meetings and working closely with the project managers to agree and deliver project … hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management (rare occurrence). Standby rates are as below; please make sure the candidates must agree to this and stand-by rates. ...