focuses on second-line IT support with a strong emphasis on managing the full life cycle of IT hardware assets across the Trust. From maintaining the ConfigurationManagementDatabase (CMDB) to coordinating repairs, disposals, and configuration, you will ensure the Trust's IT infrastructure operates efficiently. You will be part of a team that delivers excellent customer service, supports technical … troubleshooting, and develops asset management processes to improve service and minimise loss. This role involves travel between sites when required. Key Responsibilities: Maintain and update the CMDB for all IT hardware, including asset tagging, tracking, and disposal. Provide second-line support for end-user devices, peripherals, and associated software. Configure smartphones and tablets using Mobile Device Management (MDM) tools. Carry More ❯
Management lifecycle processes for both hardware and software assets. Your primary responsibilities will include: Record Keeping: Accurately capture and maintain data on ICT assets within the ConfigurationManagementDatabase (CMDB) in line with ITIL guidelines Onboarding & Changes: Assist in the onboarding of new ICT assets and ensure their integration into the CMDB through the Change Management process. Asset Audits: Conduct … periodic ICT Asset Audits to ensure accurate reflexion within the CMDB and address any discrepancies. Reporting: Produce accurate reports to support senior management in making key business decisions. What You Bring: We are looking for candidates with the following skills and qualifications : Technical Skills: Proficiency in Microsoft Excel, Visio, and data analysis. Communication : Strong communication skills to engage effectively with More ❯
Management lifecycle processes for both hardware and software assets. Your primary responsibilities will include: Record Keeping: Accurately capture and maintain data on ICT assets within the ConfigurationManagementDatabase (CMDB) in line with ITIL guidelines Onboarding & Changes: Assist in the onboarding of new ICT assets and ensure their integration into the CMDB through the Change Management process. Asset Audits: Conduct … periodic ICT Asset Audits to ensure accurate reflexion within the CMDB and address any discrepancies. Reporting: Produce accurate reports to support senior management in making key business decisions. What You Bring: We are looking for candidates with the following skills and qualifications : Technical Skills: Proficiency in Microsoft Excel, Visio, and data analysis. Communication : Strong communication skills to engage effectively with More ❯
