7 of 7 Temporary ITSM Jobs in the UK

within target resolution times and solutions are documented. Update records and documentation regarding supported networks and services following the ITIL framework. Deliver IT support services in accordance with ITIL & ITSM, collaborating with the IT Services Manager and MSP. General Duties & Accountabilities Maintain and extend personal expertise in specific areas of IT to provide expert advice and support. Build and maintain More ❯

control tracking. Coordinate with global teams to drive delivery of project milestones. Required Skills & Experience 5+ years as a Data or Business Analyst in enterprise environments. Strong knowledge of ITSM, ITIL , and IT Asset Management . 2+ years' experience with ServiceNow , including CMDB/AMDB understanding. Proficiency in SQL and working with relational databases. Experience conducting data lineage and architecture More ❯

GCSEs (or equivalent) in English and Maths with a strong academic background and a genuine enthusiasm for technology and automation. Six Sigma qualified. ITIL certification or familiarity with IT service management frameworks. Knowledge Essential Knowledge of additional technologies or programming languages that support automation initiatives. Ideally, have some familiarity with automation tools such as Blue Prism, UiPath, Power Automate, or More ❯

evaluate projects, ensuring they demonstrate best value for money and consider environmental and social impacts. Oversee the digital transformation projects, ensuring seamless integration and enhancement of HR and IT service management systems. Required Skills & Qualifications: Experience working within Central Government. Equivalent experience to CIO/CTO level. Proven ability in working with the Five Case Model and Green Book standards. More ❯

performance. Document processes and contribute to knowledge sharing across teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Previous exposure to NHS systems such More ❯

appraisal records. Provide clear, user-friendly guidance to help build user confidence and improve system engagement. Service Request Logging & Monitoring: Log all user support interactions in the organisation’s ITSM ticketing system. Track progress of requests to ensure they are resolved in line with service-level agreements (SLAs). Maintain accurate documentation of all issues, resolutions, and follow-up actions. … SuccessFactors, SAP S/4HANA). Understanding of business processes and service delivery. What You’ll Gain Direct experience supporting a major ERP implementation project. Practical skills in IT service management, system troubleshooting, and business administration. Exposure to digital HR and finance platforms in a live organisational environment. The opportunity to contribute meaningfully to a transformational change programme in a More ❯

platform design and configuration, including at least one full implementation within a global enterprise environment. Completion of at least six full ServiceNow product implementations, including a minimum of two ITSM and two ITOM deployments. Minimum of 10 years' experience in IT, with at least 7 years dedicated to ServiceNow platform engineering and development. At least 2 years' experience as a … A detail-oriented approach to troubleshooting and problem-solving. Relevant certifications in ServiceNow or related technologies are desirable. Skills required: ServiceNow Platform Expertise - Deep understanding of ServiceNow architecture, including ITSM, ITOM, CMDB, Discovery, and scoped applications. Solution Design & Configuration - Proven ability to design and configure base platform components in a greenfield environment. Technical Leadership - Strong capability to lead technical teams More ❯