2 of 2 Temporary Customer Engagement Jobs in the UK excluding London

for Service Delivery, you will manage the relationships with all CSOC customers, ensuring that the CSOC capability and service levels are aligned to their needs and expectations: Primary CSOC customer engagement for all monitored systems. Produce regular service reports for customers, chair regular service reviews with customers, ensure suitable service delivery metrics are provided and manage arising actions. … Own the governance process to assess customer services' readiness for live CSOC monitoring, ensuring that quality criteria are met and follow-up actions are implemented. Supervise heightened oversight activities during the initial period of services' live monitoring. Ensure that CSOC service incidents (internal and customer facing) are appropriately identified, reported, prioritised, investigated and managed through to resolution. Produce More ❯

of a company's online sales operations, ensuring a seamless and user-friendly online shopping experience. You will develop and implement strategies to drive traffic, increase sales, and enhance customer satisfaction. This role involves implementation of the daily activities of the online store, analysing website performance, and collaborating with various teams like marketing and development. Key Responsibilities: Developing and … for online activities, analysing sales performance, and providing regular reports to stakeholders. Staying Up-to-Date: Keeping abreast of the latest trends in e-commerce technology, marketing strategies, and customer behaviour. Ensuring Compliance: Making sure the website and online operations adhere to relevant data protection laws and regulations. Customer Relationship Management: Understanding customer needs and preferences to … developing effective solutions. Project management skills : Ability to manage timelines, budgets, and resources effectively. Knowledge of marketing and sales strategies : Understanding how to drive traffic, increase conversions, and improve customer engagement. More ❯