4 of 4 Temporary Performance Metrics Jobs in the UK excluding London

support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely … delivery. Key Responsibilities Service Desk Operations Oversee the end-to-end lifecycle of incidents and service requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues Coordinate ...

events, keeping all stakeholders informed. Maintain position records in collaboration with trading desk assistants. Identify opportunities for process improvements and enhance client service. Oversee performance metrics, defining and tracking KPIs and SLAs. Conduct discovery and due diligence activities to resolve complex client queries. Qualifications: Strong experience ...

negotiate contracts effectively. Ensure compliance with public sector procurement regulations and guidelines. Collaborate with stakeholders to align procurement goals with organisational objectives. Monitor performance metrics and provide regular reports on category performance. Support the delivery of IT procurement projects within agreed timelines and budgets. Profile A successful Interim ...

including servers, switches, data streaming and network services Oversee failover and power resilience testing , capturing outcomes and assessing service impact Monitor and report on performance metrics , including packet loss and service continuity Ensure thorough end-user impact assessment across EPR, telephony and related services Coordinate testing with technical … able to initiate and lead sessions without direction Confident producing documentation in Word, Excel and PowerPoint Experience capturing and analysing technical test outputs and performance data Working Pattern Hybrid role – remote working with flexibility to attend site in London as required Ad-hoc working model : Initial phase: ~3 days ...