Birmingham, West Midlands, England, United Kingdom
Oliver James
contribute to knowledge sharing across teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical skills. Excellent communication and stakeholder engagement abilities. Previous exposure to NHS systems such as EMIS, Adastra or More ❯
related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office More ❯
related role Salesforce Admin 201 (ADX201) Btech/A level (technical or sciences) Understanding of incident, problem change and release management processes Stakeholder management skills Desirable Experience working with Servicenow Knowledge of the ITIL Service Management Framework Experience working with JIRA Additional Salesforce Certifications (Sales/Service Cloud) KEY RISKS (Refer to the specific risk assessments) LINK/DOCUMENTATION Office More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Robert Walters
to support a major data initiative focused on IT Asset and Configuration Management. This role involves aligning business data requirements across global teams with enterprise architecture-particularly around the ServiceNow CMDB/AMDB platform. Data Business Analyst - IT Asset & Configuration Data Global Investment Bank | Contract | £400-£500/day Location: Glasgow (Hybrid - 3 days onsite/week) Contract Length: [Insert … data lineage, dependencies, and discrepancies across systems. Work closely with data architects to assess and validate technical solutions. Act as a key liaison for data consumers and producers across ServiceNow CMDB/AMDB. Support governance activities, documentation, and change control tracking. Coordinate with global teams to drive delivery of project milestones. Required Skills & Experience 5+ years as a Data or … Business Analyst in enterprise environments. Strong knowledge of ITSM, ITIL , and IT Asset Management . 2+ years' experience with ServiceNow , including CMDB/AMDB understanding. Proficiency in SQL and working with relational databases. Experience conducting data lineage and architecture analysis . Understanding of infrastructure and IT inventory systems. Soft Skills Excellent stakeholder engagement and communication skills. Strong attention to detail More ❯
passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong … customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯
Staines-upon-Thames, Middlesex, England, United Kingdom
Reed
and customer requirements. Produce monthly reports, identify data errors, and maintain accurate customer records. Build strong relationships with partners and third-party vendors. Use systems such as Salesforce, SAP, ServiceNow, and Google Suite to manage operations. What We’re Looking For: 5+ years of experience in RMA administration or order management, ideally in high-tech service logistics or field engineering. … and prioritization abilities. A self-starter with a customer-first mindset. Willingness to work outside regular hours, including weekend pager duty (4–6 hours). Proficiency in Salesforce, SAP, ServiceNow, and Google Workspace. Comfortable commuting to our Staines office. More ❯