/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values More ❯
/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values More ❯
West Midlands, United Kingdom Hybrid/Remote Options
TXP
/Experience: Strong experience in a 1st line IT service desk/helpdesk role Experience in a busy telephone based customer services environment Strong Computer literacy in Microsoft products ServiceNow experience Professional and polite telephone manner Demonstrable analytical and problem-solving skills If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and More ❯
Warwickshire, United Kingdom Hybrid/Remote Options
TXP
services environment Experience in a 1st line IT service desk/helpdesk role Professional and polite telephone manner Demonstrable analytical and problem-solving skills Computer literacy in Microsoft products ServiceNow experience desirable If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your More ❯
Aberdeen, Aberdeenshire, United Kingdom Hybrid/Remote Options
Orion Group
SCADA/PI/EC interfaces. Skilled at stakeholder management and risk communication to senior audiences (clear, concise, business-outcome focused). Tooling familiarity: GRC/IRM platforms (e.g., ServiceNow), and common cloud services (M365/Azure) for workflows and evidence capture. Advantageous Certifications: Governance & Audit: ISO 27001 Lead Auditor, CISM Architecture & Design: SABSA, CISSP OT/ICS: SANS GICSP More ❯
Aberdeen, City of Aberdeen, United Kingdom Hybrid/Remote Options
Orion Group
SCADA/PI/EC interfaces. Skilled at stakeholder management and risk communication to senior audiences (clear, concise, business-outcome focused). Tooling familiarity: GRC/IRM platforms (e.g., ServiceNow), and common cloud services (M365/Azure) for workflows and evidence capture. Advantageous Certifications: Governance & Audit: ISO 27001 Lead Auditor, CISM Architecture & Design: SABSA, CISSP OT/ICS: SANS GICSP More ❯
fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware More ❯
fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware More ❯
fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware More ❯
fulfilment, escalations, ad hoc jobs and project activities (30%) Although the role will remain varied, day to day activities will include: - Taking inbound IT support requests and logging on ServiceNow ticketing system - Aiming for 1st line fix where possible - Escalating any unfixable issues to 2nd and 3rd line support - Meeting internal clients at the desk side to assist with hardware More ❯
will be provided) Basic understanding of software licensing models (e.g., per-user, per-device, subscription, perpetual) Experience with SAP and data management tools; exposure to SAM tools (e.g., Flexera, ServiceNow, Snow) is a plus. __PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment More ❯
Edinburgh, Granton, City of Edinburgh, United Kingdom
Gi Group
will be provided) Basic understanding of software licensing models (e.g., per-user, per-device, subscription, perpetual) Experience with SAP and data management tools; exposure to SAM tools (e.g., Flexera, ServiceNow, Snow) is a plus. __PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT__PRESENT Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment More ❯
Stevenage, Hertfordshire, England, United Kingdom Hybrid/Remote Options
Morgan Philips Specialist Recruitment
ServiceNow (ITSM) Transition - ITSM "Project Manager" - £550 pay per day - paid through an umbrella (Inside IR35) ***Start 17th of November*** (ESSENTIAL)Six-month contract - in Stevenage/plus some home working - so must be flexible! Key Responsibilities: * Plan and execute the smooth transfer of ITSM services from one Managed Service Provider (MSP) in to another (including both standing up an … in group' ITSM tool, and the supporting tooling). * Develop ITSM (ServiceNow) transition plan, coordinate with all stakeholders, and set a clear roadmap for the migration. * Implement the transition to minimise disruption to group operations and ensure all necessary services remain available throughout the process.* Oversee the secure migration of all data and infrastructure and validate that everything is working … and providing regular transparent updates. Skills and Experience: * Extensive experience in managing complex IT projects, specifically those involving transition or transformation of ITSM services, MSP transitions, and ITSM tooling ( ServiceNow essential ) implementations. * A strong understanding of ITSM frameworks (such as ITIL). * A strong understanding of IT service operations, service management, infrastructure, applications, data, Cyber security, and the overarching services More ❯
Stevenage, Hertfordshire, England, United Kingdom Hybrid/Remote Options
Morgan Philips Specialist Recruitment
Business Change Analyst - ITSM Transition - ServiceNow - Stevenage/Hybrid working Pay is £450 per day - Inside IR35 - through an umbrella company Start 11th of November or within a few days is essential Skills & Experience:* Experience in supporting change management within technical programmes (e.g., IT transitions of ITSM/ServiceNow).* Strong communication skills with the ability to create engaging content More ❯
passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service … skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯
The IT Service Design & Introduction Manager will be responsible for overseeing the design and introduction of IT services within the financial services sector. This temporary role in London requires a detail-oriented professional with a strong understanding of technology and More ❯
We are looking for an experienced PMO Lead - with a vast amount of ITSM experience (ServiceNow preferred)."Looking for an experienced hands-on professional to support the running the Programme Office for MSP TransitionBased in Stevenage (Hertfordshire).* Master schedule management (across 5 workstreams)* Pro-active Dependencies and Risk Management* Steering Packs, Reporting and Design Authority Pack preparation and More ❯