Functional Consultant (D365 - Customer Insights and Journeys)
- Hiring Organisation
- Network IT
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Temporary
- Salary
- £55,000
Overseeing functional testing, traceability, and assurance for Dynamics 365 CE implementations. Collaborating with technical teams to ensure integrations, data flows, and solutions align with enterprise architecture. Supporting stakeholder engagement and acting as a trusted advisor on customer engagement technologies and platforms. Driving continuous improvement, innovation, and adoption across … Customer Insights and Customer Journeys , including configuration and functional design. Strong understanding of customer data platforms, segmentation, engagement orchestration, and analytics . Experience delivering enterprise-scale solutions across the full software delivery lifecycle. Ability to lead functional design decisions and influence solution direction. Strong stakeholder management skills ...