1 of 1 Temporary Enterprise Software Jobs in the West Midlands

first point of contact for IT-related queries via phone or Helpdesk system. Log, track, and resolve tickets using Jira Helpdesk software , ensuring compliance with SLAs and KPIs. Escalate unresolved issues to second-line support or external vendors as required. Provide guidance and Support to staff and students … Support Diagnose and troubleshoot hardware & software. Install, configure, and maintain operating systems, applications, and peripherals. Support Office 365, Windows 11 builds, and other enterprise software deployments. System Administration Assist with Active Directory management, user account setup, and permissions. Assist with Microsoft Azure management. Skills & Qualifications Strong ...