1 of 1 Remote Temporary User Researcher Jobs

Hays is proud to be supporting a major transformation programme within the local council's Customer Services team. As part of this exciting project, we are seeking a Senior User Researcher to help shape the next phase of service delivery across Birmingham. This is a fantastic opportunity to play a key role in designing inclusive, user-centred … public services that truly meet the needs of the city's diverse communities. About the Role:As a Senior User Researcher, you will: Plan, design, and conduct user research activities for complex services and products. Lead research across multiple product teams, ensuring user needs are central to all design and policy decisions. Engage with Birmingham's … diverse communities to understand their experiences and translate insights into actionable service improvements. Champion user research best practices and contribute to the development of the user research community within the council. Key Responsibilities: Lead user research for complex, high-risk, and interdependent services. Build and execute research and analysis plans using both qualitative and quantitative methods. Create More ❯