1st Line Support Analyst (IT Helpdesk)
- Hiring Organisation
- TXP
- Location
- Warwickshire, United Kingdom
- Employment Type
- Contract, Temporary
- Salary
- £172/day Hybrid Working
incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Basic troubleshooting for hardware, software, login problems, and connectivity issues Ownership of tickets VPN connections Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of support documentation ...