servicing campaigns to boost app adoption and customer engagement. Monitor and report on KPIs across all customer channels, identifying trends and opportunities. Translate customer behaviour data into actionableinsights that drive innovation. Submit business change proposals and support their implementation. Collaborate with project managers and business leaders to deliver user-centric solutions that meet regulatory and More ❯
a wide range of stakeholders to develop action plans to deliver service change. You will use expert analytical skills to interpret complex performance and transformation data, presenting actionableinsights for service improvement and redesign. This role reports to the Head of EPR Development, with professional oversight from the OneEPR Transformation and Adoption Lead and the EPR More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
is confident in challenging conventional approaches and driving data-led insights. Key Responsibilities: Analyse large datasets primarily using Excel Develop and maintain dashboards using Power BI Provide actionableinsights to support decision-making across departments Collaborate with stakeholders to understand data requirements and deliver solutions Requirements: Proven experience working with large datasets Advanced Excel skills Strong More ❯
to solve complex and detailed problems Identify and use appropriate research methods (e.g., ethnography, primary/secondary research, co-design) to understand customer needs. Synthesise research into actionableinsights, themes, and design principles Develop innovative ideas, concepts, and prototypes that inspire change Plan and facilitate user research and co-design workshops with stakeholders Experience with Interaction More ❯
