2 of 2 Temporary Field Service Engineer Jobs

transport and infrastructure companies and large scale private sector organisations. They are know for the reliability of their equipment and the high standard of service provided by their engineering staff. They are seeking an additional FIELD SERVICE ENGINEER to join their team looking after … their customer in the Newcastle area on a temporary basis for approximately 6 months. You will be responsible for the maintenance, service and repair of barrier systems at predominantly one train station with the potential to attend other sites. The repairs involve electro/mechanical fault finding as well ...

First point of contact for Customers Provide 1st Line diagnosis and resolution Maintain a high level of 1st time fix rates Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly To provide an excellent level of customer service and value … resolver groups when required Ensure customers are kept updated on progress of tickets Prioritisation and management of workload and tasks, working within contractual Service Level Agreements Work in accordance to company policies, procedures and standards Maintain awareness of current appropriate technologies used by customers Update and share knowledge gained ...