Dynamics 365 Contact Centre Telephony Consultant
- Hiring Organisation
- Ribble Recruitment
- Location
- Newland, Lincoln, Lincolnshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £441 - £579 per day
/Contact Centre solutions Build and optimise Omnichannel experiences (voice, chat, messaging) Develop and manage call flows, IVR menus, queues, and routing logic Implement Copilot Studio bots and IVR agents , including conversation design and logic Integrate Azure Communication Services (ACS) with Dynamics 365 and Omnichannel voice Develop Power Automate … experience delivering Dynamics 365 Contact Centre/Customer Service solutions Strong understanding of Omnichannel configuration and telephony/IVR concepts Hands-on experience with Copilot Studio (agents, bots, IVR design) Experience integrating Azure Communication Services (ACS) with Dynamics 365 Strong knowledge of Power Automate and event-driven workflows Experience ...