Functional Consultant (D365 - Customer Insights and Journeys)
- Hiring Organisation
- Network IT
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Temporary
- Salary
- £55,000
delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery accountability. Role Overview and Responsibilities As the Functional Lead for Dynamics 365 CE , you will own the functional design, configuration, and optimisation of Customer … Customer Journeys , ensuring the platform delivers measurable business value and aligns with wider digital strategy. You will work closely with Business Analysts, architects, delivery teams, and stakeholders to shape how customer data, engagement, and automation are designed and implemented across the organisation. Key responsibilities include: Acting as functional lead ...