IT Service Operations Senior Manager
- Hiring Organisation
- Hargreaves Lansdown
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Part Time, Work From Home
performance expectations across all teams Own end-to-end service stability, availability and operational performance, ensuring services meet agreed SLAs and business expectations Provide senior leadership during Major Incidents, acting as escalation point and ensuring effective cross-team coordination and communication Ensure effective L1/L2 operational support capability … cloud-native platforms) Strong working knowledge of ITIL/IT Service Management practices and their practical application Demonstrated experience leading Major Incident Management, including senior stakeholder engagement Proven ability to improve service performance using data, KPIs and operational insight Experience working closely with engineering, platform and DevOps teams ...